Returns & Refunds

If you have second thoughts, (or would like a different size) 

We are happy to either exchange, or return your money, providing the following criteria are met:  

Please return the goods to us within 14 days of purchase. 

Any product must be returned unused and unworn in the original packaging.  

Products must be in a new and saleable condition.

If original packaging has been damaged or is missing then we will apply a 25% surcharge

Unfortunately we can’t accept returns on any nutritional products and neither can any underpants be changed, nor returned.

Please note that refunds for goods paid for through Tabby will incur refund charges reflecting the Tabby commission, this can amount to approx. 7% of the purchase price.

If the product is faulty, damaged or if we have given you the wrong product

Oops something went wrong, totally our responsibility and we will apologize, replace, exchange, or fully refund and organize the shipping.

Bike Box and Wetsuit Rentals

We understand that plans can change, however there are days especially around events where we are fully booked and have people on a waiting list, so please understand our cancellation policy. If you cancel 15 days or more before your bike/wetsuit rental you will get a 90% refund. If you cancel within 14 to 7 days before your rental we will refund you 50% of the rental fee. If you cancel within 7 days or less before your rental you will not receive a refund.

For any returns of goods please contact us

Rianca: +971 50 887 0232

David: +971 5666 76 212

Email: [email protected] 

The address to return any goods to:
apt 607, Marina Residences Building 6, Palm Jumeirah, Dubai, or to our sported shop, al Soon Street villa 10, upstairs in Surfhouse Dubai