Rockay Flare Running Socks Cushioning

GUARANTEE

What Is Covered In The Guarantee?

All Rockay products are covered under our ROCKSOLID GUARANTEE and we are aware that from time-to-time faults can occur. Should a product fail due to manufacturing defects in workmanship and/or materials, or a genuine fault, we will replace the product at our discretion free of charge. If that specific product is no longer available, we’ll replace it with an alternative from our current range that’s as close to it as possible.

How Long Is The Apparel And Accessories Guaranteed?

All Rockay Apparel and Accessories are backed with our ROCKSOLID GUARANTEE for two years. Make sure to retain your proof of receipt including the order date to ensure we can process your claim. All products that fall under the Apparel and Accessories categories apply.

How Long Are The Socks And Sleeves Guaranteed?

All Rockay Socks and Sleeves are backed with our ROCKSOLID GUARANTEE for an entire lifetime! Even with this lifetime coverage we will require proof of receipt to process your claim. All products that fall under Socks and Sleeves categories apply.

What’s Not Covered In The Guarantee?

Our ROCKSOLID GUARANTEE covers genuine manufacturing faults or defects only, and does not cover normal, everyday wear and tear. The following reasons are not eligible for a guarantee claim:

• Wear and tear: anything that’s reaching or has reached the end of its serviceable life.
• Accidental damage: whether it’s caused by you or someone else – this includes rips, cuts, scuffs, tears, abrasions, odors and stains.
• Damage caused by misuse or alteration of the product.
• Second hand items: our guarantee is only covered for the original owner who authorized the payment.
• Poor aftercare: your product should be cared for and properly maintained using on-site guidelines.