RETURNS & REFUNDS
- Items may be returned within 14 days of the original purchase date.
- For a full refund, item must be in brand new condition, uninstalled with no blemishes and complete with all original materials and packaging. Item must be in resell-able condition.
- Please contact us, provide all relevant information about your order and the reason for the return. You will be issued further instructions for the return via email. Please include photos if relevant.
- Items installed by our mechanic are deemed accepted by the client on receiving the bike; it leaving the Vélo Presto shop with the client, or received by the client at his, or her house.
- Items not accepted by the client after installation by our mechanic are subject to a 15% restocking fee. Any labour charges by our mechanics for installation will be deducted from the balance of the purchase price.